Frequently Asked Questions
Everything you need to know about your little one's new wardrobe.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. For personalized items, please allow an additional 2-3 business days for our artisans to craft your unique piece.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items in their original packaging. Please note that custom-embroidered or personalized items are final sale unless there is a manufacturing defect.
How do I know which size to buy for my baby?
We provide a detailed size guide on every product page based on height and weight. If your baby is between sizes, we generally recommend sizing up for a more comfortable, longer-lasting fit.
Are your fabrics safe for sensitive skin?
Absolutely. We prioritize GOTS-certified organic cotton and bamboo blends that are hypoallergenic, breathable, and free from harsh chemicals to ensure maximum comfort for your baby's delicate skin.
Can I change or cancel my order after it's placed?
We process orders quickly to ensure fast delivery. You can request a change or cancellation within 1 hour of purchase by contacting our support team via live chat or email.
Do you offer gift wrapping services?
Yes! You can select our signature 'Bespoke Gift Box' option at checkout, which includes premium tissue paper, a branded box, and a handwritten note with your custom message.